Privacy Policy
This policy explains what information we collect, how we use it, and your choices—especially around phone calls and text messages.
Who we are
CDA Septic Pumping (“we,” “us,” “our”) provides septic pumping and related services in North Idaho.
What we collect
- Contact info: name, phone number, email address.
- Service info: service address, property/access notes, tank details you provide.
- Communications: calls, emails, and SMS/MMS messages (including message content and timestamps).
- Website data: basic analytics (e.g., page views) and standard technical data (IP address, browser type) for security and performance.
How we use information
- Provide quotes, scheduling, service reminders, and customer support.
- Send service-related updates (arrival windows, reschedules, completion notes, and requested photos).
- Improve our website and operations, and prevent fraud/abuse.
- Comply with legal obligations and enforce our policies.
Marketing: If we ever send promotional texts or emails, we will only do so where permitted and you can opt out at any time.
Text messaging (SMS/MMS)
If you provide your phone number, you may receive texts from us related to:
- Quote requests and follow-up questions
- Scheduling and appointment reminders
- Service updates and completion confirmation
- Customer support
Opt out: Reply STOP to stop receiving texts. Help: Reply HELP for help. Message and data rates may apply. Message frequency varies.
No marketing sharing: We do not share mobile information with third parties/affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties.
How we share information
We share information only as needed to run our business, such as with:
- Service providers that help us operate (e.g., scheduling/CRM, communications, hosting/analytics).
- Payment providers if you choose to pay electronically.
- Legal/Compliance when required by law or to protect rights, safety, and security.
We do not sell your personal information.
Retention & security
We keep information as long as needed for legitimate business purposes (quotes, service history, accounting, and compliance) and then delete or anonymize it when practical.
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure.
Your choices
- SMS: Reply STOP to opt out; reply HELP for help.
- Email: You can request we stop emailing you (except for necessary service/transactional messages).
- Access/updates: You can request to access, correct, or delete certain personal information by contacting us.
Changes to this policy
We may update this policy from time to time. The “Last updated” date below will change when we do.
Last updated: February 26, 2026